If you’re facing power issues with your Surface, there are several steps you can take to fix the problem. First, unplug any external devices from your Surface. Make sure that the Surface Dock is disconnected as well.
If you are able to do so, try to turn on the Surface without the Dock. If this doesn’t fix the issue, try reconnecting the Surface to its original power supply unit.
Disconnected standby
Disconnected standby mode is an optional feature on the Microsoft Surface. It offers a simplified power management experience. It gets rid of the need to configure power settings on individual units and create custom power plans. Instead, you just have one power plan for the entire device. However, the disadvantage of this feature is that it can cause problems for some users.
One way to address the problem is to enable network connectivity in modern standby. This will allow your apps to receive updates without draining battery power. However, this mode may use more bandwidth and battery than usual. To turn on network connectivity, you can open the Windows Settings app. Note that this feature is only available for Microsoft Surface devices.
Another way to fix this issue is to perform a system restore. You should make sure that you do this after the device has been completely charged. In this way, you will not lose any installed programs or data. If you have a USB recovery drive, you can use it to wipe the system and reset the device.
Alternatively, you can try to reset the device by going to Start > Settings> Update & Security> Recovery. When the reset process begins, choose “Keep my files” or “Remove everything.” The power button is located on the left side of the volume buttons. If you’re still experiencing this issue, the problem may be caused by a power outage or a damaged charging cable.
Battery Smart Charging
Many Surface users have been complaining about battery problems, including dead batteries and slow charging. A private Facebook group has been set up to organize a collective response to this problem. It currently boasts 530 members. However, some people have sworn off the Microsoft devices altogether.
If you are experiencing battery issues with your Surface, you can check the software settings of your device. Go to the Windows 11 settings menu and find System > Power and battery. You can see whether your device supports Battery Smart Charging. It displays a “heart” icon if it’s able to charge to 100 percent. It’s important not to over-charge your device’s battery.
The Surface Pro suffers from poor thermal design. The heat sink from the processors draws heat right onto the battery, accelerating its depletion. This same problem also occurs with the Surface Book, but the heat sink is located below the Li-ion batteries in the touchscreen. The two devices share other thermal problems.
Microsoft Surface users have also reported experiencing swollen batteries after only a few years of use. Learn more about power issues with the Microsoft Surface .Although Surfaces are normally covered by a limited warranty, this issue has caused some people to seek an alternate repair. Fortunately, Microsoft’s new policy extends this warranty to three years and offers to replace the battery for free.
Resetting power supply unit
To reset the power supply unit on your Surface, you need to unplug the device from the power outlet and remove any USB accessories connected to it. Look for the power icon on the power supply. If it’s white, you can reconnect the power supply. If the icon is not white, your battery has likely failed and you will have to replace it.
After disconnecting the Surface, make sure that you support the screen and make sure that you don’t scratch it. Then, gently press the back of the unit. Avoid pressing too hard because it can damage the unit. After doing so, test the device to see if it turns on.
If the Surface doesn’t charge properly, try using a different wall outlet or changing the power source. If these options don’t fix the problem, try cleaning the charge connector and inserting it in both directions. And If the problem persists, try resetting the device to see if it fixes the problem.
If the Microsoft Surface Pro won’t turn on, you can force it to restart. Hold the power button for 30 seconds. Then, release the button and press it again. During normal shutdown, the Surface will hibernate a kernel session. This is known as Hybrid Boot. After this, the device will fully restart.
