We’ve all experienced spam: pesky, unwanted calls or texts from a telephone number that we don’t recognize. Spam can come from anywhere, and some people have reportedly received spam from a phone number associated with Telnyx LLC.
What is Telnyx LLC?
Telnyx is a Communication Platform as a Service (CPaaS) provider, which means they provide communication infrastructure-including both voice and SMS capabilities-to businesses, developers and entrepreneurs.
All CPaaS providers have to deal with dishonest users creating “burner” accounts, which they use to send spam text messages and other fraudulent information. It’s important to note that, while it might be possible for someone to send spam messages or phishing attempts using a Telnyx number, Telnyx itself does not send messages directly to consumers.
Telnyx is committed to providing quality service. As part of their commitment to providing excellent customer service, they have a strict policy in place to protect their customers from abuse and fraudulent activities.
According to their Report Abuse page, “Telnyx does not tolerate abuse of [their] Acceptable Use Policy,” which includes spam, scams, robo dialers and more. If you’ve received a spam message or call from a number associated with Telnyx, you can easily report the abuse in just a few minutes using the Report Abuse form on their website.
How to Report Telnyx LLC Spam
If you have received a call or text from a Telnyx number that you believe is in violation of the company’s Acceptable Use Policy, you can submit a complaint at any time using the form on their website. Telnyx will investigate the incident and take any necessary steps to ensure that their customers are protected.
On the form, you will need to provide information about the incident, including the reason you’re reporting suspected abuse, the Telnyx number from which you received the call or text, your phone number, the time and date of the incident and whether the spam was a voice call or SMS text message.
You may also provide your name, email, and any additional information you feel is relevant. Once you have this information, you’re ready to fill out and submit your request.
The first step is to go to the Report Abuse page on their website. Once there, fill out this form in as much detail as possible:
After you’ve filled out the required fields on the form, click “Submit.” Your complaint will be sent directly to their abuse team for review.
The process only takes a few minutes and can be done without having to contact anyone at Telnyx directly—though if the Telnyx team needs more information, they may reach out to you via email or telephone.
Protect yourself from Telnyx LLC spam
Telnyx is committed to providing a safe and secure communication platform for their customers. They have implemented rigorous measures to protect their customers from abuse and fraudulent activities. Although using the Telnyx Report Abuse form on their website (as outlined above) is the fastest, easiest way to report spam, you can also email to abuse@telnyx.com.
However, there are also steps that you can take to protect yourself from future abuse. If you receive a call or text from a strange number, you should always use caution and err on the side of caution. You may want to limit giving out personal information, avoid responding to suspicious messages and, of course, report any suspicious activity or numbers to Telnyx immediately.
