Note (October 2026): Comindware Tracker is now sold as CMW Tracker by CMW Lab, and earlier claims that it is the only workflow tool or software-as-a-service of its kind were not accurate; those sentences have been corrected below.
Comindware Tracker, now marketed as CMW Tracker by CMW Lab, is low-code workflow management software for designing, running and tracking business processes such as approvals, requests and issue tracking. According to CMW Lab, it supports BPMN 2.0, runs in the cloud or on-premises, is licensed per user, is priced by quote and offers a free trial.
Key Takeaways
- Comindware Tracker is the older name of CMW Tracker; the comindware.com site now redirects to CMW Lab, which lists a Foxboro, Massachusetts address.
- CMW Lab lists BPMN 2.0 support, pre-built integrations, task management, process automation and monitoring and analytics as core features.
- CMW Lab’s sales FAQ says the product is licensed per named user and offered in both cloud and on-premises editions with identical functionality.
- As of October 2026 CMW Lab does not publish list prices; pricing is quoted individually, and a free trial is available on request.
- It is a strong fit for structured, approval-heavy processes; it is not the only tool of its kind, so compare it with other workflow and project tools before buying.
Have you heard of the best workflow management software, Comindware Tracker (now sold as CMW Tracker by CMW Lab), which businesses use to manage and automate their internal processes? It is a workflow automation solution that helps teams organize, assign and track the tasks generated by their business processes. It is a modern web-based product; CMW Lab offers it as a cloud service or as an on-premises installation. Older descriptions also mention mobile access, which could not be confirmed on CMW Lab’s current product pages, so check with the vendor if mobile use matters to you.
Best Workflow Management Software
In short, it is a workflow solution that helps a business plan its processes and organize the tasks those processes create in a consistent way. Businesses use this workflow management tool to process group tasks, automate repeatable steps and keep collaboration between teams smooth and visible.
Workflow Management System
Put simply, Comindware Tracker is software used to run a workflow management system of every business in order to get better results and more profit. It is one of many workflow products available as software-as-a-service (it can also be installed on-premises), so it should be compared with alternatives rather than treated as the only option. It helps in streamlining all the business processes including workflow automation, advanced communication, office and project management, issue tracking, human resources management and resource allocation.
It is workflow process software that lets businesses change how their tasks and processes run without rebuilding them from scratch. Clear task lists and fewer manual hand-offs can also make day-to-day work less frustrating for employees.
Benefits and Strengths of Comindware Tracker
- This workflow software is designed for fast workflow setup and visual business process management; CMW Lab lists several review-site awards for its products, including recognition from Gartner Peer Insights users.
- It gives businesses real-time control over processes and tasks, with dashboards, lists and widgets that show the status of every process.
- Comindware Tracker can also be used for human resources processes, such as hiring and vacation requests, which can reduce the HR team’s manual workload. Configured HR workflows make it easier to handle onboarding of new staff and other team changes.
- It is not a dedicated order management system, but CMW Lab offers pre-built solutions such as Customer Order Management and Document Tracking, and the tool can automate document creation within processes. It also coordinates workflows according to each business’s processes, including security levels and business rules.
- It is a workflow management tool whose functionality is highly customizable and flexible according to the needs of a business.
- It includes a wide variety of tools for building workflow solutions. It also integrates with third-party systems through a web services-based API, according to CMW Lab’s knowledge base.
Overall, Comindware Tracker is a capable workflow management solution for optimizing business processes and reducing routine daily work, which can raise team productivity; whether it is the best choice depends on your processes, budget and team size.
What Is Comindware Tracker Called Now?
Comindware Tracker is now called CMW Tracker. The old comindware.com product address permanently redirects to cmwlab.com, and CMW Lab’s support pages still use both names, for example a tutorial section for users who are new to Comindware Tracker. CMW Lab’s website lists its company address in Foxboro, Massachusetts, and shows copyright dates running from 2009.
CMW Lab also sells a broader product, CMW Platform, a low-code business process management platform. CMW Tracker focuses on workflow tracking and task management, while CMW Platform is aimed at building larger process applications.
What Does CMW Tracker Do?
According to CMW Lab’s knowledge base, CMW Tracker is designed to coordinate team work such as customer and IT requests, approvals, issues and incidents, software bugs, product requirements, hiring and vacations, invoices and purchase orders, and regulatory requirements. Each of these becomes a process with tasks that are assigned automatically to the next person.
Core features listed by CMW Lab
- Visual process design: processes are drawn and changed on the fly, with pre-designed, configurable solutions for a faster start.
- BPMN 2.0: process models follow Business Process Model and Notation, the Object Management Group standard whose version 2.0 was released in January 2011 and which is also ratified as ISO 19510.
- Unified task list: process tasks, team tasks and individual tasks are collected and prioritized in one place, with subtasks.
- Dashboards: real-time charts, lists and widgets show the status of work.
- API and integrations: a web services-based API connects the tool to third-party systems, with sample integrations provided.
- Outlook integration: a free Comindware Tasks for Outlook module lets users work on tasks and subtasks inside Microsoft Outlook.
CMW Lab also claims that automating collaborative workflows can cut direct costs and time by 30% to 50%. That is the vendor’s own figure, not an independent measurement.
CMW Tracker at a Glance
| Item | Details (as of October 2026) |
|---|---|
| Current name | CMW Tracker (formerly Comindware Tracker) |
| Vendor | CMW Lab, address listed in Foxboro, Massachusetts, USA |
| Software type | Low-code workflow management and business process management (BPM) |
| Process standard | BPMN 2.0 |
| Deployment | Cloud or on-premises; CMW Lab says both have identical functionality |
| Licensing | Per named user (assigned, not floating), monthly or annual subscription |
| Price | Not published; quoted individually by CMW Lab sales |
| Trial | Free trial on request |
| Support and updates | Included in the subscription, according to CMW Lab’s sales FAQ |
How Much Does Comindware Tracker Cost?
CMW Lab does not publish a price list as of October 2026. Its pricing page says licenses are sold per active user, can be added as the number of users grows, and that the total cost of licenses and implementation is calculated individually based on the company’s needs and the complexity of its processes.
CMW Lab’s sales FAQ, last updated in August 2021, adds these licensing details:
- Subscriptions are available monthly or annually, for both the cloud and the on-premises editions.
- Each user needs a license, but a license can be reassigned when an employee leaves.
- Technical support and product updates are included for the subscription period.
- An annual cloud subscription saved 20% compared with the monthly plan, and volume discounts were offered.
- Trial data can be carried over to a paid subscription; trial data is kept for no more than two weeks after the trial expires.
Because those terms date from 2021, confirm current prices and discounts directly with CMW Lab before budgeting.
Cloud or On-Premises: Which Edition Should You Choose?
CMW Lab says the cloud and on-premises editions of its products are functionally identical, and that cloud data can be moved to an on-premises installation on request. The choice therefore comes down to who runs the infrastructure.
| Factor | Cloud edition | On-premises edition |
|---|---|---|
| Installation and updates | Handled by the vendor | Handled by your IT team |
| Hardware | None to maintain | Your own servers |
| Data location | Vendor-hosted | Inside your own network |
| Best for | Teams that want a quick start | Organizations with strict data or compliance rules |
For a wider look at this trade-off, see our guide to cloud versus self-hosted project management software.
Who Is Comindware Tracker Best For?
CMW Tracker suits organizations that run repeatable, rules-based processes with several approval steps, such as capital expenditure approvals, procurement, service requests, document tracking and HR requests; CMW Lab offers pre-built solutions for these use cases. CMW Lab publishes a case study describing how Hertz automated capital expenditure approval workflows.
It is less of a natural fit for small teams that only need a simple to-do board. For that kind of work, a lighter task management tool or a project tool such as Wrike may be easier to adopt.
How to Evaluate Comindware Tracker in a Free Trial
- Pick one real process. Choose a process with clear steps and an owner, such as purchase approvals or IT requests.
- Map it first. Sketch the steps, decision points and roles on paper or in BPMN; our explainer on Business Process Model and Notation covers the basics.
- Build it in the trial. Recreate the process with the visual designer and the forms it needs.
- Run real cases. Have the actual participants complete tasks for one or two weeks and note where they get stuck.
- Check reporting. Confirm the dashboards show the status and bottlenecks managers need.
- Test integrations. Confirm the API or Outlook module connects to the systems you already use.
- Get a written quote. Ask for per-user license costs, implementation services and any minimum user count.
CMW Lab’s sales FAQ says trial data is kept for no more than two weeks after a trial expires, so decide or ask about data transfer before then.
Workflow Management Software vs. Project Management Software
Workflow management software such as CMW Tracker handles repeatable processes that run the same way every time, while project management software handles one-off projects with a start and end date. According to Wikipedia, a workflow management system provides an infrastructure for the set-up, performance and monitoring of a defined sequence of tasks. Many businesses use both. To learn more, read why your business needs workflow management software and what business process management is.
Frequently Asked Questions
Is Comindware Tracker the same as CMW Tracker?
Yes. Comindware Tracker is the earlier name of CMW Tracker, which is sold by CMW Lab. The comindware.com product address redirects to cmwlab.com, and CMW Lab’s support pages still use both names.
Is Comindware Tracker free?
No. Comindware Tracker is paid software licensed per user, but CMW Lab offers a free trial on request. As of October 2026 prices are not published and are quoted individually.
Can Comindware Tracker be installed on-premises?
Yes. CMW Lab offers both cloud and on-premises editions and says they have identical functionality, so organizations that must keep data on their own servers can install it themselves.
Does Comindware Tracker support BPMN?
Yes. CMW Lab lists BPMN 2.0 among the product’s features. BPMN is the Object Management Group’s standard notation for business process diagrams, also ratified as ISO 19510.
What processes can Comindware Tracker automate?
Comindware Tracker can automate approvals, customer and IT requests, issue and incident tracking, hiring and vacation requests, invoices and purchase orders, and compliance tasks, according to CMW Lab’s knowledge base.
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