When we mention that our pets are family members, we know we are speaking for every pet owner. They eat specialist meals, munch on sweets, and spend the night in a bed (well, actually, a few beds). Taking care of a pet is similar to taking care of a child who has unique requirements, preferences, and dislikes.
Taking care of a pet comes with a lot of obligations. That required frequent trips to the pet storeβmonthly, even dailyβand the hauling home of 20-pound bags of dry food, but it didn’t imply that taking care of my pet had to be arduous on my back and time-consuming. We had to locate an online store that was dedicated to selling pet goods only. It was then we learned of Chewy during that time.
Chewy β What is it?
Chewy is an online store that was established in 2011 and allows you to shop for pet goods while lounging at home. It’s kind of like Amazon for pets, where you can quickly browse over 1,000 quality and highly regarded businesses to locate the things your pet enjoys.
You can save 30% on your first autoship order using their customer-friendly autoship service, and then an additional 5β10% on a few selected brands for subsequent recurring orders. For quick savings, Chewy has already compiled a list of brands. Additionally, delivery is flat-rate $4.95 or free for orders over $49, depending on the order total.
The website features hundreds of customer reviews, ensuring that you and your best buddy will always obtain an unbiased evaluation if you two are merely seeking to try something new for your four-legged friends.
How does Chewy work?
There is a 100% free account creation option on Chewy’s website where you can enter both your personal information and that of your pet.
It’s crucial to complete this step initially for a few reasons. Without an account, you cannot complete the checkout process, and Chewy utilizes this information to tailor your purchasing experience. You will be asked a few straightforward questions, such as the breed, name, and birthday of your pet, as well as some optional ones about their weight, allergies, current conditions, and medications. Additionally, you have the choice to submit a photo of your pet, which we guarantee you’ll want to do. After that, you can go shopping!
Chewy’s browsing tab is organized by animal type first, followed by subcategories like toys, food, and supplies. Beyond the necessities for your pet, Chewy also sells prescription drugs and preventative care. The business caters to pet owners of all kinds, not just those with cats and dogs. It has thousands of products for animals like fish, birds, horses, rabbits, reptiles, guinea pigs, hamsters, and more. Simply add the item to your cart, complete your purchase, and allow one to two days for delivery.
Primary Features of the Chewy Website
Customers that activate the autoship function on Chewy receive exceptional discounts, as was previously indicated. In other words, you can set up a personalized recurring order for items your pet requires frequently, such as food and treats. When you set up autoship, Chewy gives you a 30% discount, and you may then get 5β10% off reoccurring purchases from 30 exclusive brands, like Blue Buffalo, World’s Best Cat Litter, Greenies, the Honest Kitchen, and more.
Nowadays, convenience is crucial. You can be sure that your pet is being taken care of because they need a lot of food and materials to live a fur-tastic existence, just like we humans do. Chewy knows that customers’ demands fluctuate as they go through life, so changing and canceling autoship orders only takes a single click. It just requests that you make your alterations at least 24 hours before the date of order.
The “Watch and Learn” video tutorials Chewy has produced are located at the bottom of the homepage in addition to the practical shopping and shipping functions. Changing your pet’s diet from wet to dry food, protecting your pet from ticks and fleas, and preventing your pet from getting bored with their food are all covered in these movies. When my dog needed medication in his later years, these videos were handy for me. It made me feel at ease and assured that I was caring for him in the greatest way possible.
What kind of customer service do they provide?
Chewy’s customer service is without a doubt its best feature. Chewy’s founders take great delight in how they treat their two-legged and four-legged consumers. According to the company’s website, “We measure our success by the happiness of the pets we serve and their owners, not simply by the number of pet supplies we deliver.” Chewy provides year-round live help by phone, email, or chat, staying true to its mission statement.
Additionally, it claims an order-specific 100% Unconditional Satisfaction Guarantee Policy. Your pet is not a fan of their new treats? You ordered a bed, but you’re not satisfied with it. It’s no issue. Either customer service will find a solution to the issue or your money will be returned to you.
In addition to setting the bar for customer service for order-related concerns, Chewy really goes above and beyond to make sure their customers feel valued and appreciated.
Recall the picture we requested you to upload. Chewy then utilizes the image to paint a unique portrait of your pet from scratch. After a problem with his meal delivery, one of my coworkers received a personalized image of his cat on his doorstep a week later. Chewy uses such images to surprise its customers’ pets at random, which is truly something wonderful, even though they are unable to send everyone a custom portrait.
It needs to be emphasized how excellent the customer service crew is. There are numerous members who also purchased their pet products from Chewy. Chewy delivered a fresh bouquet of flowers and a handwritten note to a family member when they canceled their recurring order because their cherished dog had passed the rainbow bridge. We bet that speaks a lot about how deeply Chewy cares for its customers.
Listing the Pros and Cons of Chewy
PROS:
If we haven’t already persuaded you to use Chewy, here is a list of its pros you should check out:
- Free Membership.
- 365 days a year, round-the-clock client service.
- By enabling autoship, you can save 5β10% on your favorite brands.
- Honest testimonials from actual customers.
- 100% free delivery above $49.
- Full refunds are offered under the unconditional satisfaction guarantee policy.
- Never again will you need to remember to run to the pet store.
CONS
Here are some possible drawbacks to Chewy as not everything about them is ideal:
- Cannot send packages to PO Box addresses.
- No international shipping.
- On orders with low prices, there are shipping fees.
- $20 maximum discount plus 30% off your first autoship purchase.
- There are no refunds for prescriptions (unless they are erroneous).
Conclusion
The best place to buy all of your pet needs is Chewy. It transforms the convenience and allure of the popular online retailer Amazon into something akin to Prime for Pets. Grab your laptop and your pet and check out Chewy; there are over 1,000 brands to select from. You can be sure of investing your precious time in something worthy.
Benefits Of Buying A Chew Proof Dog Bed.
